Privacy Policy

Introduction

This document refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain.

The General Data Protection Regulation (GDPR) seeks to protect and enhance the rights of data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data, and the unrestricted movement of personal data within the EU. It should be noted that GDPR does not apply to information already in the public domain.

HopeLighting UK, operating under the brand name LampStation.co.uk, is pleased to provide the following Privacy Notice.

Personal Data

HopeLighting UK uses the information collected from you to provide quotations, make telephone contact, arrange deliveries of products, conclude sales/contracts, and send marketing information that may be of interest. By making initial contact, you consent to HopeLighting UK maintaining a marketing dialogue with you until you opt out or we decide to cease promoting our services.

HopeLighting UK also acts on behalf of clients as a data processor and works to ensure GDPR compliance when processing data under client instruction.

Personal data may be collected directly from information you provide in-store, online, or by telephone, from completed forms and surveys, records of correspondence and telephone calls, and details of visits to our website, including Internet Protocol (IP) addresses.

HopeLighting UK may collect website usage statistics and visitor behavior information to improve services and website performance.

We improve our products and advertising by using Microsoft Clarity to understand how visitors use our website. By using our site, you agree that we and Microsoft may collect and use this data.

Cookies

HopeLighting UK uses cookies, which are small files stored on your device that help identify visitors and track website access preferences.

Visitors who do not wish to have cookies placed on their computers should adjust their browser settings to refuse cookies before using the website.

Information held about you may include sales transactions and third-party information obtained from public sources and suppliers, including credit reference agencies.

Legal Basis for Processing Personal Data

We process personal data on one or more of the following legal bases:

• It is necessary for the performance of a contract with you.
• It is necessary to comply with a legal obligation.
• It is within our legitimate business interests.
• You have provided consent.

Consent can be withdrawn at any time by emailing customerservice@lampstation.co.uk.

Disclosure

HopeLighting UK may share personal information with carefully selected third parties solely for the purpose of carrying out work on our behalf and in accordance with GDPR requirements.

We do not sell or broker personal information. However, information may be disclosed where required by law, regulation, court order, or governmental request.

Information may also be used to enforce our Terms & Conditions, investigate potential violations, prevent fraud, resolve technical issues, or protect rights, property, and safety.

Retention Policy

Personal data will be processed for the duration of any contract and retained for up to six years after contract completion in order to meet legal and regulatory obligations.

After this period, personal data that is no longer required will be securely deleted.

Your Rights as a Data Subject

While HopeLighting UK holds or processes your personal data, you have the following rights:

• Right of Access – Request a copy of your personal information.
• Right of Rectification – Correct inaccurate or incomplete information.
• Right to be Forgotten – Request deletion of your personal data where applicable.
• Right to Restriction of Processing – Restrict how your data is processed.
• Right to Data Portability – Transfer your data to another organization.
• Right to Object – Object to certain processing activities, including direct marketing.
• Rights Related to Automated Decision Making – Object to profiling and automated processing.

If we refuse a request under your rights of access, we will explain why and provide information regarding your right to challenge that decision.

Identification Requirements

To request personal information, proof of identity will be required. Acceptable forms of identification include:

• National ID Card
• Driving Licence
• Passport
• Birth Certificate
• Utility Bill (less than three months old)

At least one photographic ID and one supporting document are required before personal information can be released.

Requests can be submitted by email, telephone, or post using the contact details below.

Complaints

If you wish to make a complaint regarding the processing of your personal data, please contact:

If your complaint remains unresolved, you may contact the Information Commissioner's Office (ICO):

www.ico.org.uk